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Home Frequently Asked Questions

  1. What is HajjRatings.com?

  2. What is the purpose of HajjRatings.com?

  3. Who are you and why do you have this site?

  4. Do I have to pay to use the web site?

  5. Do I have to give you my name or email address?

  6. Can I rate and review the same company more than once?

  7. What do I have to remember before I Rate & Review anyone?

  8. I'm a Hajj/Umrah company owner, and my company is listed in your databases. How come I don't see my company under the "TOP RATED COMPANIES" list?

  9. Does HajjRatings.com sell advertising?

  10. How long will an opinion stay on the site?

  11. Does HajjRatings.com filter or pre-screen opinions before they are posted to its site?

  12. How can I report an opinion that violates the HajjRatings.com Terms of Use agreement?

  13. Under what circumstances will an opinion be removed from HajjRatings.com?

  14. How do I add a review for an Hajj/Umrah company that's not already in the HajjRatings.com database?

  15. Are people using this site to flame? Aren't most of the ratings negative?

  16. What is your privacy policy?

  17. I'm a Hajj/Umrah company owner. How do I get my business removed from your site?

  18. Is HajjRatings.com responsible for the opinions that its users post on this site?

  19. I'm a Hajj/Umrah company owner and the ratings don't accurately reflect what my customers think.

  20. How can I contact you?


What is HajjRatings.com?
HajjRatings.com is the Internet's most comprehensive venue for Muslim pilgrims worldwide to share Hajj and Umrah experiences and opinions. Our site facilitates honest ratings and reviews of travel agents, companies and groups, so that future pilgrims will be well informed. HajjRatings also acts as a hub to bring resources and services within your reach. We sort through related articles, books, pictures, videos, stories, travel information, guides, and everything in between so that you won't have to.

What is the purpose of HajjRatings.com?
This site was created to help Muslims (specifically pilgrims) find the best Hajj/Umrah products and services by sharing information and ratings, and to give Hajj/Umrah company owners a "scorecard" on how they are doing. The HajjRatings.com web site is dedicated to helping Hajj/Umrah consumers make smart choices. Therefore, the purpose of this web site is to improve Hajj and Umrah services.

Who are you and why do you have this site?
We are just common, ordinary people who believe that the CUSTOMERS (pilgrims or hajjez) have a right to voice their opinions. We are made up of an independent team of volunteers working solely for the sake of Allah.

Do I have to pay to use the web site?
No, the site is FREE.

Do I have to give you my name or email address?
You are not required to log in or enter your name or email address.

Can I rate and review the same company more than once?
Yes, but it will not be counted. Our system implements strict ratings calculations. Only your first rating and review will be counted, for each company you rate. Any subsequent submissions to the same company will be disregarded. So, make your first rating/review count.

What do I have to remember before I Rate & Review anyone?
Remember the following verse from surat Al-Ahzab (ch:33, verse 70). Allah (SWT) says:

[ياايها الذين امنوا اتقوا الله وقولوا قولا سديدا]
"You who believe, be aware of Allah and speak only the truth"

I'm a Hajj/Umrah company owner, and my company is listed in your databases. How come I don't see my company under the "TOP RATED COMPANIES" list?
If more than two individuals rate your company, your company will show up on the "TOP RATED COMPANIES" list.

Does HajjRatings.com sell advertising?
No.

How long will an opinion stay on the site?
We do not have a policy for expiring reviewer's opinions.

Does HajjRatings.com filter or pre-screen opinions before they are posted to its site?
No, we do not filter or pre-screen any of the opinions posted to the site. We act as a passive medium/channel for information. As a result, we provide no guarantee as to the accuracy of the comments made in any particular opinion posted to the site. Like all user-submitted content on the Internet, visitors must judge for themselves the truthfulness and applicability of any opinions they read. Only you can decide if the author's comments are true or not.

How can I report an opinion that violates the HajjRatings.com Terms of Use agreement?
If you suspect that a review violates our Terms of Use agreement, you should email us ( info hajjratings.com ) to contact our staff.

Please include the following in your email: name of Hajj company, link(url), the location/title/date of the review, reason, and your email address.

The opinion will be reviewed strictly for its adherence to the HajjRatings.com Terms of Use agreement. We are not in a position to judge the truthfulness of any author's comments, and we will not attempt to intervene in pilgrim-travel agent disputes.

Under what circumstances will an opinion be removed from HajjRatings.com?
If a review violates the HajjRatings.com Terms of Use agreement, it may be removed from the site.

How do I add a review for an Hajj/Umrah company that's not already in the HajjRatings.com database?
Click here to add a Hajj/Umrah company, group, or travel agent.

Are people using this site to flame? Aren't most of the ratings negative?
Absolutely not. You might be surprised to learn over 77% of the ratings are positive.

What is your privacy policy?
You can view our Privacy Policy here, but the main thing is: we will never give out any identifying information on any of our web site users, without a court order (which has never happened) unless there is a threat of physical violence in the comment.

I'm a Hajj/Umrah company owner. How do I get my business removed from your site?
The short answer is, you don't. The longer answer is that this site is for consumers and they are rating you every day, whether or not you are listed on this site. Think of this site as an opportunity to hear what your customers normally keep secret from you.

Is HajjRatings.com responsible for the opinions that its users post on this site?
No. The ratings and reviews posted on this web site are generally protected by the First Amendment of the United States Constitution and HajjRatings.com makes them available under protection of The Communications Decency Act of 1996 (CDA) 47 U.S.C. Section 230 ("Section 230") and supporting case law.

The law above means the following:
The federal law that permits many entities to "host" other people's content without being liable for defamation/libel etc. "By its plain language, Section 230 creates a federal immunity to any cause of action that would make service providers liable for information originating with a third-party user of the service.

HajjRatings.com provides this service because the law is profoundly clear on this issue. Congress specifically exempted interactive online services from liability for content authored by third-parties that is posted on a web site. See the following web site for more information: Electronic Frontier Foundation.

You might ask -- does this change when we delete inappropriate comments?

NO. We are still protected as long as we do so in good faith. Under 230(c)(2)(A),
``(2) Civil liability.--No provider or user of an interactive computer service shall be held liable on account of-- ``(A) any action voluntarily taken in good faith to restrict access to or availability of material that the provider or user considers to be obscene, lewd, lascivious, filthy, excessively violent, harassing, or otherwise objectionable, whether or not such material is constitutionally protected;

Further: The Supreme Court of the United States has held that anonymity of speech is protected under the First Amendment to the Constitution. United States courts also have consistently recognized that the right to speak anonymously extends to speech on the Internet.

I'm a Hajj/Umrah company owner and the ratings don't accurately reflect what my customers think.
If you really believe the ratings are not fair, ask your customers (those who made Hajj/Umrah with you) to rate you on the site.

How can I contact you?
Email us here. We read every email and respond to most of them. (No, we don't respond to threats - although they may be forwarded to the appropriate authorities.)

TOP RATED COMPANIES
  1. Easy Hajj
    Rated 4.4/5
  2. Al Falah Hajj & Umrah Services
    Rated 4.4/5
  3. London Prestige
    Rated 4.3/5
  4. Bismillah Hajj & Umrah
    Rated 4.3/5
  5. Abu Muaaz Hajj & Umrah
    Rated 4.3/5
  6. El Sawy Travel
    Rated 4.3/5
  7. Al-Manasik
    Rated 4.3/5
  8. Hasan Hajj Tours London
    Rated 4.2/5
  9. Karwan Al-Madinah
    Rated 4.2/5
  10. Dome Tours International
    Rated 4.2/5
View The Complete List




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